Service Announcement: GigaTribe Temporarily Unavailable

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January 15, 24 – 11:25 AM (Paris-France Time) GigaTribe service is currently inaccessible. The database server is not responding, and we are actively working to address the issue.

We appreciate your patience. Updates on the situation will be provided as they become available.

January 15, 24 – 2:30 PM (Paris-France Time) Service has been restored. The database server we were using did not restart, so we switched to a new server. We’ve restaored the backup made this morning at 5 AM. Consequently, actions taken today between 5 AM and 11:25 AM were not part of the backup and cannot all be recovered. For Ultimate purchases, we will retrieve transaction history from payment operators; no action is required from customers who purchased Ultimate in the morning. For any modifications made to your network (user invitations, invitation acceptance, contact deletion, Ultimate cancellation), you will need to reapply those changes.

We apologize for this incident. Please feel free to contact us if you notice any abnormal functionality that may have been overlooked during the transition to the new server.

No increase in Gigatribe prices in 2023

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Dear Gigatribe users,

We are pleased to announce that the prices of our file-sharing service will not be increased in 2023.

We understand that price stability is important to our users, and we are proud to have maintained competitive prices for many years.

Please do not hesitate to send us your feedback or suggestions via our customer support.

We thank you for your trust in Gigatribe and we are committed to continuing to provide you with a stable and secure file-sharing service.

Impact of Versions 3.6 on public and private chat messages

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With the release of version 3.06, we have modified the internal management of chat messages. This change allows us to solve blocking problems that occur when the software launches (when the chat history is too large). Unfortunately the compatibility between the old and the new chat system is difficult to test because of the number of different versions and different operating systems out there. This is the reason why we have released several versions in the last few weeks. As soon as a majority of users use version 3.6, the stability of the software will be much easier to ensure. We thank you for your patience and we’re going to keep working on providing you with a better user experience.


The GigaTribe Team