MAC version issues – Fixed –

Wednesday, October 10

Dear users,

We have been informed they were some issues with the MAC version since yesterday.
After a connection, GigaTribe will systematically crash.
we will do everything in our power to fix it as soon as possible.

We are sorry for the inconvenience and appreciate your patience.

GigaTribe team

10/10, 10:30 am(GMT +00)

The problem has been fixed.
Thank you for your patience.

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Update on freezing problem

We found that a local GigaTribe folder was involved in the freezing problem.
We’ haven’t identified what is causing the problem but here is the solution to fix it:

– Quit GigaTribe
– Delete the following folder :
Windows XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Shalsoft\GigaTribe
Windows Vista/7
C:\Users\<user>\AppData\Local\Shalsoft\GigaTribe

– Run GigaTribe

We’ll let you know when we’ve found what has generated the issue.

Best Regards

GT Team

GigaTribe freezing with Illegal version in your network

Dear Tribers,

Some of you have reported GigaTribe Freezing shortly after beeing launched.
We believe problem might comes from ‘illegal’ GigaTribe versions which are sending confusing messages to regular versions.
We’ve blocked all PC versions prior to 3.01.006. All users who were connected with the illegal version have been suspended. Suspended accounts can be reactivated by paying the Ultimate version.

If your GigaTribe was freezing, please let us know if the problem is now fixed. Please use the the customer care page to contact us.

Best Regards