Invalid user

Our hosting provider has detected a problem on the GigaTribe database server.
While fixing the problem, the database has been corrupted: some users accounts have been erased.
If your username has been erased, you won’t be able to connect to the software, an error message will be displayed instead: “Invalid user, this username doesn’t exist”

We’re retrieving data from our backup servers to restore the lost information.
To help us restore your data, please send an email at with ‘invalid user’ as subject. Mention your username and your approximative creation date if you remember it.

Please accept our apologies for this issue.

> Update Tuesday 11th

We need to shut down the database server to run a hard disk check.

We’ll let you know here as soon as the service is up and running again.

Thank you for your patience.


> Update Tuesday 11th, 4:30 pm

We’ve restored almost every account which had been lost. Everyone can connect with its username, contact network and software licence.

Users who had been created 4 hours before the hard drive crashed could not be restored, information was still in memory  when the crash happened.

We’ve received tons of email during the last 2 days and we haven’t been able to respond them all. Do not hesitate to write us again if you are still having connection issue:


> Update Wednesday 12th, 3:30 pm

The latest problems have been fixed. All transactions since 1 September were restored and the latest Ultimate licenses were reactivated.

During the period October 10 to 11, we received a lot of emails about this incident.
We cannot give an answer to all these emails so we invite you to rewrite if your problem persists (subject- Accounts or missing License).
All the emails not related to this problem we will respond as soon as possible.