GigaTribe Blog

May 16th 2013 – Server issues

michaelgigatribe — Thu, 16 May 2013 13:19:02 +0000

We are currently experiencing some issues with the Database server.
We are doing our best to fix it as soon as possible.

Thank you for your patience

10:06 Eastern Time
Database has crashed.
We’re restoring the daily backup.
We’ll keep you posted.

15:29 Eastern Time
Problem has been fixed.
We’ve restore the database in the state it was 6 hours before the crash.
Service should be available soon.

22:50 Eastern Time
All services has been restored now.
If you notice any issues, please contact us through our website contact form: http://www.gigatribe.com

Free licence has been recently modified

gigatribe — Mon, 08 Apr 2013 12:37:46 +0000

GigaTribe recently modified the Free licence.
Details are available in the news page displayed in the software and on the following web page: http://www.gigatribe.com/en/help-connection-direct-Automatic.
In short:
Users connected with Direct Connection can download any file free.
Users connected through the VPN servers can download up to 2 GB per month free. They may purchase the Ultimate licence for unlimited downloads.

EasyConnect Disturbances

michaelgigatribe — Wed, 27 Feb 2013 11:02:44 +0000

Dear users,

Since Tuesday we have encountered some dysfunctions with our VPN/EasyConnect servers.
EasyConnect users are regularly disconnecting/reconnecting and our Interface servers are saturated.
However the service is normal between each reconnection and transfers are working properly.

We are working to fix it as fast as possible.

We are really sorry for the incovenience, thank you for your patience.

Suspension of 3.04.002

michaelgigatribe — Mon, 17 Dec 2012 15:59:58 +0000

Dear users,

In order to fix some issues with the access to the shared folder (updating content issues), we have decided today to suspend all 3.04.002 versions.
You can download the new version here.

Thank you for your patience.

3.04.003 version released

michaelgigatribe — Wed, 12 Dec 2012 11:52:29 +0000

Dear Users,

A new version has been released.
We have also modified our EasyConnect servers and they are now more stable.

We are trully sorry for the incovenience and we hope that you’ll see the improvements with this new version.

thank you for your patience.

3.04.001 version & EasyConnect server issues

michaelgigatribe — Mon, 10 Dec 2012 10:41:36 +0000

Dear users,

Since Friday we have encountered a lot of issues between the alst version and our EasyConnect servers. You may have been disconnected from GigaTribe and maybe you can’t see yout contacts.

We are aware of this issues and:

-This last three days we have worked as fast as possible to release a new version.
-We still working on the EasyConnect protocol to stabilize it.

We are really sorry for the incovenience, thank you for your patience.

3.04.001 version release

michaelgigatribe — Fri, 07 Dec 2012 10:47:36 +0000

Dear users,

A new version has been released today: 3.04.001
All previous 3.04.000 versions will be suspended.
We are really sorry for this but all 3.04.000 user will be disconnected.
However, you just need to download the last version and then connect.

This version should fix issues between:

– Direct connect and EasyConnect users.
– Direct connect 3.01.007 and EasyConnect users.

December 05 – Under Maintenance

michaelgigatribe — Wed, 05 Dec 2012 17:19:12 +0000

Maintenance is now finished.
We’re sorry for the incidents we’ve faced during the last weeks.
We’re doing our best to improve GigaTribe and deliver a reliable service.

Best Regards

—————
Dear users,

Our main database crashed. we’re restoring a backup version created a few hours before the incident.
Everyone at GigaTribe is working to fix the problem as fast as possible.

Thank you for your patience.

December 05 – Unscheduled maintenance

michaelgigatribe — Tue, 04 Dec 2012 17:12:47 +0000

Dear user,

You may have experienced some issues with invitations ( send invitation and accepte invitation).
We are working now on our DataBase in order to prepare the suspension of all old versions and release the new version in the best conditions.
Tomorrow, all our services will be temporarilly suspended: Website and GigaTribe software will be unavailable.

We are sorry for this inconvenience. Thank you for your patience and understanding.

Suspension of 3.01.006 & 3.01.007 versions

michaelgigatribe — Mon, 03 Dec 2012 15:43:54 +0000

Dear Users

As you may know, a new version 3.04.00 is available since few month. Several builds has been released in order to propose the most stable and reliable version.
To fix the remaining issues, we have decided to suspend all old versions. This will be effective tomorrow.

We advise you to update your version right now for the 3.04.000 version (#5757).
Once you have downloaded it, Disconnect from GigaTribe and quit. Then, you just have to install the new version.