New customer care interface

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Dear GigaTribe users

We just launched a new customer care interface.
Instead of sending emails which could end up in the junk mail you will now contact us through the website.
Every request you make will open a new ticket.
Your messages and our answer will be associated with this ticket.
The customer care interface is available from the following URL:
http://www.gigatribe.com/en/customer-care

Your comments are welcome to help us improve this new service.

GigaTribe Team

Personnal option to avoid redirection to the test servers

Posted on by
19

Dear GigaTribe users, since the test servers are generating frustration, we’ve add a button on your info page (www.gigatribe.com/en/user-information) to avoid being redirected to the test servers.

The button won’t appear for Ultimate users since they are not redirected to the test servers.

This button will disappear when we release a version where you can select your connection mode (Direct/EasyConnect/Automatic).

Best Regards

EasyConnect: Test servers available for free users.

Posted on by
63

We want all users to be able to easily connect to GigaTribe, while giving those who subscribe to the “Ultimate” offer a premium service.
This is why we just modified the way the software works.
Free users will always be able to use the EasyConnect service, but they will be systematically routed through test servers.
The test servers will help us improve the existing service and prepare future evolution.
When tests will be over, EasyConnect will remain available to free users but with a limited amount of GB transfered.

One last thing, we’d like to remind you that validating your email address will bring you a free 1-month trial of the Ultimate version!

Best regards,

The GigaTribe team

Tribes deletion of 3.2 versions

Posted on by
13

Hi,

We have removed all the (old) tribes that had been created with versions 3.2.
Contacts problems that could not be deleted or moved should therefore be resolved. If these problems persist, contact us at contact@gigatribe.com and specify your username and nickname of the contact which is problematic.
The removal of old tribes does not affect any of the tribes created via the official site.

EasyConnect Disturbances

Posted on by
5

Hi everyone,

A new series of tests on the new servers EasyConnect is currently underway. It is planned to deploy these servers in order to obtain a significantly improved service.
Disturbances are expected for all free users who can be orientedto the test servers.
Ultimate users are not affected.

We are sorry for this inconvenience